Privacy Policy

Information we collect

We may collect the following categories of information:

• Contact details you provide (e.g. name, email address).
• Order-request details you submit (e.g. delivery address, cart contents, notes) if you use the order request flow.
• Messages you send to us via contact forms or email.
• Basic technical data (e.g. browser type, pages viewed, approximate location derived from IP address) collected via standard logs/analytics.
• Cookies or similar technologies used to make the site work and remember preferences (e.g. cart persistence).

How we use your information

• To respond to enquiries and provide customer support.
• To process and manage order requests and communicate about them.
• To operate, maintain, and improve the website and user experience.
• To prevent fraud, abuse, and security incidents.
• To comply with legal obligations.

Legal basis (UK/EEA)

Where applicable under UK GDPR/EEA GDPR, we process personal information based on one or more of the following: performance of a contract (or steps prior to entering a contract), legitimate interests (e.g. operating and improving the site), your consent (where required), and compliance with legal obligations.

Sharing your information

We may share information with trusted service providers who help us operate the website and communicate with you (for example, website hosting, analytics, and email providers). We may also share information if required by law or to protect our rights and users.

Cookies and local storage

We use cookies and/or local storage to support core functionality (such as keeping items in your cart) and to understand how the site is used. You can usually control cookies through your browser settings.

Data retention

We keep personal information only for as long as needed for the purposes described in this policy, including to provide support, maintain records, and meet legal requirements.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing. You may also have the right to withdraw consent where we rely on it.

Contact

For privacy questions or requests, contact us at: support@rswellness.com

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the effective date.